MAG Solar Inc. Privacy Policy (Privacy Notice)
Last updated: February 25, 2026
This Privacy Notice for MAG Solar Inc. (“we”, “us”, or “our”) describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:
- Visit our website at https://magsolar.ca or any website of ours that links to this Privacy Notice
- Engage with us in other related ways, including any marketing or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice. You can review the full notice below for complete details.
What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us, the choices you make, and the products and features you use.
Do we process any sensitive personal information?
Some information may be considered “special” or “sensitive” in certain jurisdictions (for example, racial or ethnic origins, sexual orientation, or religious beliefs). We do not process sensitive personal information.
Do we collect any information from third parties?
No. We do not collect any information from third parties.
How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
In what situations and with which parties do we share personal information?
We may share information in specific situations and/or with specific third parties as described below.
How do we keep your information safe?
We have organizational and technical safeguards in place; however, no online transmission or storage is 100% secure.
What are your rights?
Depending on where you live, you may have certain rights regarding your personal information.
How do you exercise your rights?
Contact us at [email protected] to request access, updates, or deletion (subject to applicable laws).
TABLE OF CONTENTS
- What Information Do We Collect?
- How Do We Process Your Information?
- What Legal Bases Do We Rely On to Process Your Information?
- When and With Whom Do We Share Your Personal Information?
- Do We Offer Artificial Intelligence-Based Products?
- How Long Do We Keep Your Information?
- How Do We Keep Your Information Safe?
- Do We Collect Information From Minors?
- What Are Your Privacy Rights?
- Controls for Do-Not-Track Features
- SMS / TEXT MESSAGE COMMUNICATIONS
- DATA SECURITY & HANDLING
- MOBILE INFO SHARING STATEMENT
- Do We Make Updates to This Notice?
- How Can You Contact Us About This Notice?
- How Can You Review, Update, or Delete the Data We Collect From You?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You may include:
- Names
- Phone numbers
- Email addresses
Sensitive Information: We do not process sensitive information.
All personal information that you provide must be true, complete, and accurate, and you must notify us of any changes.
SMS opt-in and phone numbers collected for SMS consent will not be shared with any third party or affiliate company.
- Opt-in Message:
Thank you for opting into SMS messages from MAG Solar. To opt out at any time, reply STOP. For assistance, reply HELP. Message and data rates may apply. Messaging frequency may vary - Opt-Out Message:
Thank you for opting out of SMS messages from MAG Solar. You will not receive any further SMS communications. To opt back in at any time, reply START. - Help Message:
Thank you for contacting MAG Solar. For immediate assistance, please call (604) 723-1222 or visit https://magsolar.ca/. Message and data rates may apply.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes only with your prior explicit consent.
We may process your personal information for a variety of reasons, including:
- To deliver and facilitate delivery of services
- To respond to user inquiries and offer support
- To send administrative information (including changes to our terms and policies)
- To send marketing and promotional communications (in accordance with your preferences)
- To deliver targeted advertising and personalized content (where applicable)
- To post testimonials (where applicable)
- To measure marketing and promotional campaign effectiveness
- To comply with legal obligations and respond to lawful requests
Phone numbers & SMS communications:
If you provide your phone number and opt in, we may use it to communicate by SMS regarding the Services you requested (for example, quote/consultation follow-ups, scheduling, appointment confirmations/reminders, support responses, and related updates). Message frequency varies. Msg & data rates may apply. Reply HELP for help and STOP to opt out. Please review our Terms & Conditions and Privacy Policy for additional details.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law (such as consent, legal obligations, contractual necessity, protection of rights, or legitimate interests).
We may process your information:
- When you have given us express or implied consent (where permitted)
- To fulfill contractual obligations or provide requested services
- To comply with legal obligations
- To protect vital interests, prevent fraud, or enforce rights
You can withdraw consent at any time by contacting us (see Section 15).
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described below.
We may share or transfer your information in connection with, or during negotiations of:
- A merger, sale of company assets, financing, or acquisition of all or a portion of our business (“Business Transfers”).
(When applicable, sharing is limited to what is necessary and consistent with this notice.)
5. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
In Short: We may offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (“AI Products”).
If we process personal information using AI Products, we do so in line with this Privacy Notice and our agreements with third-party providers. To opt out where applicable, contact us using the information in Section 15.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
When we have no ongoing legitimate business need to process your information, we will delete or anonymize it, or securely store and isolate it if deletion is not immediately possible (for example, in backups).
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through organizational and technical security measures.
We implement appropriate safeguards; however, no internet transmission or storage is 100% secure. Access and use the Services within a secure environment.
8. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
If we learn we collected personal information from users under 18, we will take reasonable measures to delete it. Contact [email protected] if you believe this occurred.
9. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: Depending on your location (including Canada), you may have rights that allow you greater access to and control over your personal information.
These may include the right to request access, correction, deletion, restriction, portability (where applicable), or to object to certain processing. Contact us to exercise these rights (see Section 15).
Opting out of marketing communications:
You may unsubscribe from marketing emails via the link in the email. For SMS, you can opt out by replying STOP.
10. CONTROLS FOR DO-NOT-TRACK FEATURES
Most browsers and some mobile systems offer a Do-Not-Track (“DNT”) feature. There is no uniform standard for recognizing DNT signals, so we do not currently respond to them. If a standard is adopted that we must follow, we will update this notice.
11. SMS / TEXT MESSAGE COMMUNICATIONS
If you provide your mobile number and opt in, MAG Solar may send you SMS/text messages. These messages may include (as applicable): quote and consultation follow-ups, appointment confirmations and reminders, project updates, customer support responses, and promotional or educational messages related to our services.
How You Opt In:
You may opt in by submitting a form on our website and checking a consent box, by requesting information from us and explicitly consenting to receive texts, or through other lawful methods where you provide express consent.
Consent to receive SMS messages is not a condition of purchase.
Opting Out:
You can opt out at any time by replying STOP to any message. You may also request help by replying HELP.
12. DATA SECURITY & HANDLING
We take reasonable administrative, technical, and physical safeguards to help protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, or destruction. These safeguards may include access controls, limited internal access to data on a need-to-know basis, and the use of reputable third-party providers for website hosting, forms, analytics, and communications.
No method of transmission over the Internet or electronic storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security.
We retain personal information only as long as needed for the purposes described in this Privacy Policy (or as otherwise required by law), and then securely delete or anonymize it when appropriate.
13. MOBILE INFO SHARING STATEMENT
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We may share your information with service providers who help us deliver our communications (including text messaging) and operate our business, but only to the extent necessary to provide those services.
Text messaging originator opt-in data and consent will not be shared with any third parties.
14. Cookies & Tracking Technologies
We use cookies and similar tracking technologies (such as pixels, web beacons, and tags) to operate our website, understand how visitors use our Services, improve performance, and support marketing and communications.
What Cookies Are
Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, and collect analytics information.
How We Use Cookies / Tracking
We may use cookies and similar technologies for:
• Essential functions (site security, page navigation, form functionality)
• Preferences (remembering settings and user choices)
• Analytics (measuring site traffic, usage patterns, and page performance)
• Marketing (measuring advertising performance and showing relevant ads where applicable)
Third-Party Tracking
Some cookies and tracking tools may be provided by third-party service providers (for example, analytics and advertising partners). These providers may collect information about your device and your activity on our website over time.
Your Choices
You can control cookies through your browser settings. You can typically:
• delete cookies already stored on your device
• block all cookies or only certain types of cookies
• set your browser to alert you when cookies are being used
If you disable cookies, some parts of the website may not function correctly.
14. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Revised” date at the top. If we make material changes, we may notify you by posting a notice or sending a notification.
15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments, you may contact us at:
Email: [email protected]
Mail:
MAG Solar Inc.
101-7261 River Pl
Mission, British Columbia V4S 0A2
Canada
16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on applicable laws, you may have the right to request access to the personal information we collect, request corrections, or request deletion. To do so, please contact us at [email protected].
